Help
FAQ
Everything about our silver, sizes, delivery, returns and payments.
Silver & quality
Is Vernika jewellery real silver?
Yes. Our pieces are made in 92.5 silver — 92.5% pure silver.
Will my silver tarnish?
All real silver darkens a little over time when it meets air, sweat and perfume — it is a sign it is genuine. A gentle polish with a soft polishing cloth brings the shine back.
How do I care for my jewellery?
Store it in the press cover we provide, inside an airtight plastic box (not a velvet box). Wear it after your make-up, and put on perfume at least 30 minutes before wearing it. Keep it away from water and long exposure to direct sunlight. If it gets sweaty, gently dab it dry with a soft white cotton or spectacle-polishing cloth. After wearing, leave it in the air for 5–8 minutes, then seal it in the press cover and keep it in the airtight box. Don't leave it out overnight or roll it up in clothes. Pieces with many pearls and stones need extra care.
Is it safe for sensitive skin?
92.5 silver is gentle on most skin. If you have a known metal allergy, message us before ordering and we will tell you exactly what a piece is made of.
Sizes & length
How do I choose the right length or size?
Every piece shows its length or size on its page, with a Length guide. Not sure? Contact us before you order and we will help.
Can I exchange a piece?
We do not offer exchanges right now. If a piece is wrong, damaged, defective or simply not for you, you can return it — message us on WhatsApp within 24 hours of delivery.
Orders & delivery
When will my order arrive?
We pack and ship every order ourselves within 1–2 working days; most orders arrive in 3–7 days across India. Delivery charges are shown at checkout.
How will I know where my order is?
We email you when your order is confirmed and again when it is shipped. Signed in? See every order under your account.
Returns & payments
What is your return policy?
Not happy with your piece? Message us on WhatsApp within 24 hours of delivery with your order number, photos and the uncut unboxing video. Once your return is approved you send the piece back, and after it is checked the refund reaches your original payment method within 10–12 working days. We do not offer exchanges right now. See our Refund policy for full details.
Which payment methods do you accept?
UPI, debit and credit cards, and netbanking through our secure Cashfree checkout. Cash on delivery is not available.
Still have a question? Chat on WhatsApp
