Privacy Policy

Last updated: 15 October 2026

vernikasilver.com is operated by VERNIKA SILVER, 351, 4th C Cross Road, Banashankari 3rd Stage, Bengaluru, Karnataka 560085 ("Vernika", "we", "us"). This policy explains what personal data we collect, why, who we share it with and your rights under the Digital Personal Data Protection Act, 2023.

What we collect

•     Details you give us: name, email, phone number, delivery and billing addresses, and messages you send us.

•     Order details: what you buy, how much you pay, and delivery status. We do not see or store your full card or UPI details — payments are handled by Razorpay.

•     Return and complaint details: the photos, videos and descriptions you send us on WhatsApp for a return or complaint.

•     Account sign-in: your email address, to send you a one-time sign-in code.

•     Marketing choices: whether you agreed to receive offers by email and/or WhatsApp.

•     Browsing data: device, browser and pages visited, collected through cookies to keep the site working and to understand how it is used.

Why we use it

•     To process, pack, deliver and support your orders, returns, refunds and cancellations.

•     To review return requests and complaints (including the photos and videos you send).

•     To reply to your messages and resolve grievances.

•     To send you new collections and offers — only if you agreed. You can stop these at any time (unsubscribe link in emails, or message "STOP" on WhatsApp).

•     To keep the website secure, prevent fraud, and meet our legal and tax obligations.

Who we share it with

Only with the services we need to run the store, and only for these purposes:

•     Shopify — our website and store platform (data may be stored on Shopify's servers outside India);

•     Razorpay — our payment partner;

•     Courier and delivery partners — your name, address and phone number, to deliver your order;

•     WhatsApp (Meta) — when you choose to message us on WhatsApp;

•     Government or legal authorities — when the law requires it.

We never sell your personal data.

How long we keep it

•     Order and invoice records: as long as tax and accounting laws require (generally at least 6 years).

•     Return photos and videos: until the return or complaint is closed, plus 90 days.

•     Marketing consent: until you withdraw it.

•     Other data: only as long as it is needed for the purposes above.

Your rights

You can ask us to access, correct, update or delete your personal data, withdraw your consent, or nominate another person to exercise these rights for you. Write to abhishekal666@gmail.com. We may need to keep some data where the law requires it (for example tax records).

Security

Our website uses encrypted (https) connections, and payments are processed by Razorpay to industry security standards. Access to customer data is limited to people who need it to serve you.

Children

Our products are sold to adults. If you are under 18, please shop with the involvement of a parent or guardian.

Grievance Officer

Abhishek, Grievance Officer · abhishekal666@gmail.com · +91 77955 45550. We acknowledge complaints within 48 hours and resolve them within one month.

Changes to this policy

We may update this policy. The latest version is always on this page, with the date it was last updated.