Return, Refund & Cancellation Policy

Last updated: 15 October 2026

IN SHORT Raise a complaint within 24 hours of delivery on WhatsApp +91 96064 06666. Send your order ID, photos taken at delivery and an uncut, clear opening video. If we approve the return, send the product back to us. After we check and authenticate it, your refund reaches your original payment method within 10–12 working days. Exchanges are not available at present.

 

When you can request a return

You can request a return for any of these reasons, within 24 hours of delivery:

•     the product arrived damaged;

•     the product is defective;

•     you received the wrong product;

•     you did not like the product (change of mind).

Requests raised more than 24 hours after delivery, or without the uncut opening video, cannot be accepted.

How to request a return

Send us a WhatsApp message on +91 96064 06666 with:

1.    Your full name and phone number.

2.    Your order ID (for example #1001 — it is in your order confirmation email).

3.    1–2 videos: an uncut, clear opening video that starts with the sealed parcel and its shipping label and continues without any cut until the product is fully shown.

4.    3–4 photos: the parcel as received at delivery, the product, and close-ups of the issue.

5.    A short description of the issue (or "did not like it").

Review by our team

Our team reviews every request and replies on WhatsApp within 24–48 hours — either with approval and return instructions, or with the reason it could not be approved.

Sending the product back

•     Once approved, please send the product to our return address within 3 days: 351, 4th C Cross Road, Banashankari 3rd Stage, Bengaluru, Karnataka 560085.

•     Return it in its original packaging and press cover, with the invoice and anything else that came with it.

•     For change-of-mind returns, the product must be unused, unworn, unaltered and undamaged.

•     Please use a trackable courier and share the tracking number with us. Return shipping is paid by the customer. Pack the product securely — we are responsible for it only once it reaches us.

Quality check and authentication

When the product reaches us, we check that it is the same piece we sold to you and that it is in the condition described in your request. If the check is successful, we start your refund. If it is not (for example, a different item, signs of use, or damage not shown in your opening video), the return is declined and the product is sent back to you at your cost.

Refunds

•     Refunds go back to the original payment method — the same UPI ID, card or bank account you paid with (processed through Razorpay).

•     After a successful check, the refund reaches your account within 10–12 working days. The exact time depends on your bank.

•     For damaged, defective or wrong items, we refund the full amount you paid, including the delivery charge.

•     For change-of-mind returns, we refund the product price; the original delivery charge is not refunded.

•     We do not give cash refunds.

Exchanges

Exchanges are not available at present. If your return is eligible, you can return the product for a refund and place a new order for the piece you prefer.

Cancelling an order

•     Before dispatch: message us on WhatsApp +91 96064 06666 or email abhishekal666@gmail.com with your order ID. We cancel the order and refund the full amount to your original payment method within 10–12 working days.

•     After dispatch: the order can no longer be cancelled. You can request a return within 24 hours of delivery under this policy.

•     Cancellation by Vernika: we may cancel an order if a piece becomes unavailable, payment fails or is reversed, there is a clear pricing or listing error, or we suspect fraud. In that case you receive a full refund.

Silver price changes

Our prices follow the daily silver rate. The price you pay is the price shown when you place your order. A later rise or fall in the silver rate is not a reason for a refund or an extra charge.